Terms & Conditions

1. Definitions

In these terms and conditions the following meanings will apply:

'The Company' means Burnt Rock, whose trading address is at Garrs Lane, Grassington, Skipton, North Yorkshire, BD23 5AT.

'Customer' means the person or company whose details are entered on any order or enquiry form on this website.

'Browser' means any person accessing and using this website by means of software products enabling Internet connection.

'The Website' means the website at www.burntrock.co.uk.

2. Copyright

3. Products and Services

Products offered by The Company, including for sale through The Website, include gifts and miscellaneous items. The company undertakes that all products are of suitable quality for purpose (however Customers are asked to ensure that size, style and colour details are carefully checked before ordering as mistakes may not be rectifiable. Precise colour or specification details may vary from illustrations.)

4. Conditions of Contract

No contract will subsist between you The Customer and The Company for the sale of product(s) or service(s) to you, unless and until The Company accepts and confirms your order in writing or by email. The contract when formed will be deemed to have been concluded in England and will be interpreted, construed and enforced in all respects in accordance with the laws of England, and will be subject to the jurisdiction of the English Courts.

In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.

5. Delivery

Delivery of products ordered from stock will normally be made within 3 working days within the U.K. mainland unless faster delivery is chosen. For delivery to Europe or Worldwide deliveries may take a few days longer. Carriage costs will be charged at the cost indicated on the order and confirmed to the Customer with the order acknowledgement.

The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the Company.

6. Price and Payment

The Company reserves the right to vary prices to reflect changes in price from its suppliers without notice and the contract price will be the price quoted in the contract confirmation.

The price of the contract will require to be paid in full prior to dispatch of the products or fulfilment of the services unless otherwise agreed. Payment is of the essence of the contract and the Company will be relieved of any obligation under the contract if payment is not made in accordance with the contract terms.

7. Payment and Personal Data Security

To facilitate effective processing of orders the Company offers secure payment facilities online, via the website and can accept payment by major credit cards or debit cards by this method. To this end cookies are used by the website server to track order details only and Customers are asked to accept these files from the website server.

Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission.

Alternatively payment may be made by cheque or bank transfer by arrangement at time of contract.

8. Privacy Policy

The Company is committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you to process your order, the information we will collect about you includes:

your name & address
your phone number
your e-mail address
your credit/debit card details are processed using secure payment facilities online as described in section 7 of these terms and are not stored by the Company.

We do not provide customer information to third parties.

If you are on our mailing list and would like to be removed, please send us an e-mail with unsubscribe in the Subject line. If you wish to be added to our mailing list, please send us an e-mail with subscribe in the Subject line.

9. Warranty

The Company warrants that all products and services supplied will be of suitable quality and fit for their designed purpose.

Exceptionally however, any discounted or 'sale' products will be sold 'as is' and are specifically excluded from this guarantee.

No guarantee is offered where products are used for purposes other than that for which they were designed.

This warranty is in addition to, and does not affect, your statutory rights.

10. Cancellation

Save as required by the (UK Consumer Protection (Distance Selling) Regulations 2000, or equivalent in the business's home country), or pursuant to clause 6 above, the contract will be non-cancellable by the Customer, once confirmed by the Company. Ordering mistakes by Customers with regard to (size, colour or specification for example) will not constitute grounds for cancellation. Notwithstanding, acceptance of cancellation by the Company in exceptional circumstances and any refund or part refund will be solely at the discretion of the Company.

Any complete order or part order may be cancelled by the Customer within a 30 day cooling off period, and the goods returned at the Customer's cost once a returns number has been issued by email, any price reductions given for multiple or value level purchases will be taken into account when making a refund, delivery costs will not be refunded once goods have been despatched.

11. Returns

In the unlikely event of products being faulty or of sub-standard quality, please report such problem immediately to the Company using the contact details on the website. Arrangements for the return of such product will be made on your behalf and the cost of return and replacement will be met fully by the Company. Goods should be returned together with original packaging wherever possible.

In the event of cancellation of the contract, the Customer will be responsible for the safe return, and all costs of return, of the products in an undamaged, unworn state, together with all original packaging.

A returns number must be requested by email stating why you wish to return any product(s) before any returns can be made and the returns number must be visible on the address label for any delivery to be accepted.

12. Liability

To the maximum extent permissible in law, the Company excludes all liability for any loss or consequential loss however incurred by the Customer, arising from any action or omission or failure by the Company in connection with the contract.

In any event the maximum liability of the Company will be not more than the purchase price of the products or services under the contract, should the contract be cancelled for any reason.

13. Title and Risk

Title in the goods will pass to the Customer on payment of the full purchase price. Risk however, will be carried by the Company until such time as the products are delivered to the Customer.

14. Force Majeure

In the event of circumstances outside the Company's control affecting the performance of the contract, the Company will be entitled to notify the Customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.

15. Notices